A perfectly reasonable customer DM meets an unhinged brand reply — screenshot energy people share on purpose.

Vertical 4:5 static styled as a direct-message screenshot, flat light-mode UI, no phone bezel. Top bar: a small circular brand avatar, the handle [BRAND HANDLE — e.g. "fizzo.hydration"] in bold with a blue verified check, and a thin back arrow. A subtle centered "Today" timestamp sits at the top of the thread. Conversation, verbatim, in order: right-aligned blue customer bubble: "hi! i accidentally ordered 6 boxes of [PRODUCT — e.g. "Fizzo watermelon electrolyte powder"] instead of 1. can i return 5?" Left-aligned gray brand bubble: "no ❤️". Second gray bubble: "you will thank us by thursday". Then a final right-aligned blue bubble: "...ok keeping them". Beneath the last blue bubble, small gray text: "Seen 9:41 AM". Bottom: a rounded message input reading "Message..." with a camera glyph. Leave generous whitespace above and below the thread so it breathes. Native system sans, authentic bubble radii, padding and alignment. Everything must pass as a real screenshot: pin-sharp type, exact spelling as written, consistent bubble colors, no real platform logos, no watermark, no distorted emoji.